{"id":10791,"date":"2026-03-09T12:12:24","date_gmt":"2026-03-09T10:12:24","guid":{"rendered":"https:\/\/www.kramakrama.com\/en\/?page_id=10791"},"modified":"2026-03-09T12:13:39","modified_gmt":"2026-03-09T10:13:39","slug":"terms-and-conditions","status":"publish","type":"page","link":"https:\/\/www.kramakrama.com\/en\/terms-and-conditions","title":{"rendered":"Terms and Conditions"},"content":{"rendered":"\t\t
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1. Seller Identification<\/h3>

Oh My Krama is a company with a capital of \u20ac4,000 operating under the trade name Krama Krama<\/strong> and publishing the website kramakrama.com<\/strong> (hereinafter the \u201cWebsite\u201d).<\/p>

The company is registered with the Trade and Companies Register of Chalon-sur-Sa\u00f4ne under number 788 428 84500010<\/strong>.<\/p>

Registered office:
29 rue de Cursol<\/p>

33000 Bordeaux
France<\/p>

Company director: Guillaume Perrut<\/p>

Contact:
Email (preferred): hello@kramakrama.com
or via the contact form available on the Website.<\/p>

2. Acceptance of Terms<\/h3>

Any order placed on the website www.kramakrama.com<\/a><\/strong> implies prior consultation and acceptance of these Terms and Conditions.<\/p>

Oh My Krama reserves the right to modify these Terms and Conditions at any time. The applicable version is the one available on the Website at the time the order is placed.<\/p>

3. Availability of Products<\/h3>

Our offers are intended for customers with a valid delivery address.<\/p>

Products displayed on the Website are available while supplies last.<\/p>

If a product becomes unavailable after an order has been placed, Oh My Krama will inform the customer by email and offer either:<\/p>

  • a refund, or<\/p><\/li>

  • a store credit.<\/p><\/li><\/ul>

    4. Product Description<\/h3>

    Products offered for sale are described on the Website.<\/p>

    Oh My Krama strives to ensure that product descriptions and images are as accurate as possible. However, minor differences may occur.<\/p>

    If a delivered product does not conform to its description, the customer may request a return or refund according to the return policy described below.<\/p>

    5. Prices<\/h3>

    All prices are displayed in dollars ($)<\/strong> and include applicable taxes unless otherwise stated.<\/p>

    Shipping costs are calculated during checkout.<\/p>

    Oh My Krama reserves the right to modify prices at any time, but products will be invoiced based on the price displayed at the time the order is confirmed.<\/p>

    6. Orders and Payment<\/h3>

    Payment<\/h3>

    Customers place an order by selecting products and completing the checkout process.<\/p>

    During checkout, customers must provide accurate information including:<\/p>

    • name<\/p><\/li>

    • shipping address<\/p><\/li>

    • email address<\/p><\/li>

    • phone number<\/p><\/li><\/ul>

      Payment can be made through the following methods:<\/p>

      • Credit card<\/p><\/li>

      • PayPal<\/p><\/li><\/ul>

        By confirming the payment, the customer accepts these Terms and Conditions.<\/p>

        Payment Verification<\/h3>

        To prevent fraud, Oh My Krama reserves the right to verify certain orders.<\/p>

        Additional documentation may be requested for:<\/p>

        • orders with different billing and shipping addresses<\/p><\/li>

        • first-time customers<\/p><\/li>

        • orders above \u20ac150.<\/p><\/li><\/ul>

          7. Secure Payments<\/h3>

          Payments are processed through secure online payment providers such as PayPal<\/strong>.<\/p>

          All payment transactions are encrypted using SSL security technology<\/strong>.<\/p>

          Oh My Krama does not store credit card information on its servers.<\/p>

          8. Customer Account<\/h3>

          Customers may create a personal account with a password to facilitate future purchases.<\/p>

          Passwords are strictly confidential and should not be shared with third parties.<\/p>

          Cookies may be used to facilitate identification and improve the browsing experience.<\/p>

          9. Shipping<\/h3>

          Orders are usually shipped within 24 hours on business days<\/strong> after payment confirmation.<\/p>

          Estimated delivery times:<\/p>

          • Europe:<\/strong> 4\u20137 business days<\/p><\/li>

          • International:<\/strong> delivery times may vary depending on destination.<\/p><\/li><\/ul>

            Shipping costs are displayed during checkout.<\/p>

            10. Returns and Exchanges<\/h3>

            Customers have the right to return items within 15 days<\/strong> of receiving their order.<\/p>

            Returned items must be:<\/p>

            • unused<\/p><\/li>

            • unwashed<\/p><\/li>

            • in their original packaging.<\/p><\/li><\/ul>

              Return shipping costs are the responsibility of the customer unless the product is defective.<\/p>

              Refunds will be processed within 30 days<\/strong> after receiving the returned item.<\/p>

              11. Undelivered Packages<\/h3>

              Packages may be returned for several reasons including:<\/p>

              • incorrect address<\/p><\/li>

              • unclaimed package<\/p><\/li>

              • refusal upon delivery.<\/p><\/li><\/ul>

                If a package is returned to Oh My Krama, the customer will be contacted to arrange:<\/p>

                • reshipment (shipping costs may apply), or<\/p><\/li>

                • a refund.<\/p><\/li><\/ul>

                  12. Liability<\/h3>

                  Oh My Krama shall not be held liable for damages resulting from:<\/p>

                  • interruptions in internet services<\/p><\/li>

                  • external interference<\/p><\/li>

                  • computer viruses<\/p><\/li>

                  • force majeure events beyond its control.<\/p><\/li><\/ul>

                    13. Intellectual Property<\/h3>

                    All elements of the websites:<\/p>

                    • kramakrama.com<\/p><\/li>

                    • mag.kramakrama.com<\/p><\/li>

                    • blog.kramakrama.com<\/p><\/li><\/ul>

                      including text, images, logos and design are protected by copyright and intellectual property laws.<\/p>

                      Any reproduction or use without prior written consent from Oh My Krama is strictly prohibited.<\/p>

                      14. Personal Data<\/h3>

                      Oh My Krama collects personal information necessary to process orders and improve services.<\/p>

                      Users have the right to:<\/p>

                      • access their personal data<\/p><\/li>

                      • request correction<\/p><\/li>

                      • request deletion.<\/p><\/li><\/ul>

                        Requests may be sent to:
                        hello@kramakrama.com<\/p>

                        15. Contests and Promotions<\/h3>

                        From time to time, Oh My Krama may organize contests or promotional campaigns.<\/p>

                        Participation is free and does not require a purchase unless otherwise specified.<\/p>

                        Winners will be notified by email and may receive a discount code or gift voucher valid on the Website.<\/p>

                        16. Governing Law<\/h3>

                        These Terms and Conditions are governed by French law<\/strong>.<\/p>

                        In case of dispute, the competent courts will be those of the jurisdiction where the company Oh My Krama<\/strong> is registered.<\/p>

                        Shipping & Payment<\/h2>

                        Shipping<\/h3>

                        Orders are shipped within 24 hours (business days)<\/strong> after payment confirmation.<\/p>

                        Estimated delivery time:<\/p>

                        4\u20137 business days within Europe<\/strong>
                        International delivery times may vary depending on destination.<\/p>

                        All orders are carefully packaged and shipped from France.<\/p>

                        Shipping Costs<\/h3>

                        Shipping costs are calculated automatically during checkout based on destination and order weight.<\/p>

                        Payment Methods<\/h3>

                        We accept the following payment methods:<\/p>

                        • Credit card (Visa, Mastercard)<\/p><\/li>

                        • PayPal<\/p><\/li><\/ul>

                          All payments are processed through secure and encrypted payment systems.<\/p>

                          Questions<\/h3>

                          If you have any questions regarding your order or shipping, feel free to contact us:<\/p>

                          hello@kramakrama.com<\/p>

                          Privacy Policy<\/h3>

                          Introduction<\/h4>

                          This Privacy Policy explains how Oh My Krama<\/strong> collects, uses and protects personal information when you visit or make a purchase on kramakrama.com<\/strong>.<\/p>

                          Information We Collect<\/h3>

                          When you visit the Website, we may automatically collect:<\/p>

                          • IP address<\/p><\/li>

                          • browser type<\/p><\/li>

                          • device information<\/p><\/li>

                          • pages visited.<\/p><\/li><\/ul>

                            When you place an order we collect:<\/p>

                            • name<\/p><\/li>

                            • address<\/p><\/li>

                            • email<\/p><\/li>

                            • phone number<\/p><\/li>

                            • payment information.<\/p><\/li><\/ul>

                              Use of Data<\/h3>

                              We use this information to:<\/p>

                              • process orders<\/p><\/li>

                              • communicate with customers<\/p><\/li>

                              • improve the Website<\/p><\/li>

                              • prevent fraud.<\/p><\/li><\/ul>

                                Payment Providers<\/h3>

                                Payments are processed through third-party providers such as PayPal<\/strong>, which handle payment data securely.<\/p>

                                Cookies<\/h3>

                                Our Website uses cookies to enhance the browsing experience and improve functionality.<\/p>

                                Users may disable cookies through their browser settings.<\/p>

                                Your Rights<\/h3>

                                You have the right to:<\/p>

                                • access your personal data<\/p><\/li>

                                • request correction<\/p><\/li>

                                • request deletion.<\/p><\/li><\/ul>

                                  To exercise these rights, contact us at:<\/p>

                                  hello@kramakrama.com<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                                  1. Seller Identification Oh My Krama is a company with a capital of \u20ac4,000 operating under the trade name Krama Krama and publishing the website kramakrama.com (hereinafter the \u201cWebsite\u201d). The company is registered with the Trade and Companies Register of Chalon-sur-Sa\u00f4ne under number 788 428 84500010. 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