Terms and Conditions

1. Seller Identification

Oh My Krama is a company with a capital of €4,000 operating under the trade name Krama Krama and publishing the website kramakrama.com (hereinafter the “Website”).

The company is registered with the Trade and Companies Register of Chalon-sur-Saône under number 788 428 84500010.

Registered office:
29 rue de Cursol

33000 Bordeaux
France

Company director: Guillaume Perrut

Contact:
Email (preferred): hello@kramakrama.com
or via the contact form available on the Website.

2. Acceptance of Terms

Any order placed on the website www.kramakrama.com implies prior consultation and acceptance of these Terms and Conditions.

Oh My Krama reserves the right to modify these Terms and Conditions at any time. The applicable version is the one available on the Website at the time the order is placed.

3. Availability of Products

Our offers are intended for customers with a valid delivery address.

Products displayed on the Website are available while supplies last.

If a product becomes unavailable after an order has been placed, Oh My Krama will inform the customer by email and offer either:

• a refund, or

• a store credit.

4. Product Description

Products offered for sale are described on the Website.

Oh My Krama strives to ensure that product descriptions and images are as accurate as possible. However, minor differences may occur.

If a delivered product does not conform to its description, the customer may request a return or refund according to the return policy described below.

5. Prices

All prices are displayed in dollars ($) and include applicable taxes unless otherwise stated.

Shipping costs are calculated during checkout.

Oh My Krama reserves the right to modify prices at any time, but products will be invoiced based on the price displayed at the time the order is confirmed.

6. Orders and Payment

Payment

Customers place an order by selecting products and completing the checkout process.

During checkout, customers must provide accurate information including:

• name

• shipping address

• email address

• phone number

Payment can be made through the following methods:

• Credit card

• PayPal

By confirming the payment, the customer accepts these Terms and Conditions.

Payment Verification

To prevent fraud, Oh My Krama reserves the right to verify certain orders.

Additional documentation may be requested for:

• orders with different billing and shipping addresses

• first-time customers

• orders above €150.

7. Secure Payments

Payments are processed through secure online payment providers such as PayPal.

All payment transactions are encrypted using SSL security technology.

Oh My Krama does not store credit card information on its servers.

8. Customer Account

Customers may create a personal account with a password to facilitate future purchases.

Passwords are strictly confidential and should not be shared with third parties.

Cookies may be used to facilitate identification and improve the browsing experience.

9. Shipping

Orders are usually shipped within 24 hours on business days after payment confirmation.

Estimated delivery times:

• Europe: 4–7 business days

• International: delivery times may vary depending on destination.

Shipping costs are displayed during checkout.

10. Returns and Exchanges

Customers have the right to return items within 15 days of receiving their order.

Returned items must be:

• unused

• unwashed

• in their original packaging.

Return shipping costs are the responsibility of the customer unless the product is defective.

Refunds will be processed within 30 days after receiving the returned item.

11. Undelivered Packages

Packages may be returned for several reasons including:

• incorrect address

• unclaimed package

• refusal upon delivery.

If a package is returned to Oh My Krama, the customer will be contacted to arrange:

• reshipment (shipping costs may apply), or

• a refund.

12. Liability

Oh My Krama shall not be held liable for damages resulting from:

• interruptions in internet services

• external interference

• computer viruses

• force majeure events beyond its control.

13. Intellectual Property

All elements of the websites:

• kramakrama.com

• mag.kramakrama.com

• blog.kramakrama.com

including text, images, logos and design are protected by copyright and intellectual property laws.

Any reproduction or use without prior written consent from Oh My Krama is strictly prohibited.

14. Personal Data

Oh My Krama collects personal information necessary to process orders and improve services.

Users have the right to:

• access their personal data

• request correction

• request deletion.

Requests may be sent to:
hello@kramakrama.com

15. Contests and Promotions

From time to time, Oh My Krama may organize contests or promotional campaigns.

Participation is free and does not require a purchase unless otherwise specified.

Winners will be notified by email and may receive a discount code or gift voucher valid on the Website.

16. Governing Law

These Terms and Conditions are governed by French law.

In case of dispute, the competent courts will be those of the jurisdiction where the company Oh My Krama is registered.

Shipping & Payment

Shipping

Orders are shipped within 24 hours (business days) after payment confirmation.

Estimated delivery time:

4–7 business days within Europe
International delivery times may vary depending on destination.

All orders are carefully packaged and shipped from France.

Shipping Costs

Shipping costs are calculated automatically during checkout based on destination and order weight.

Payment Methods

We accept the following payment methods:

• Credit card (Visa, Mastercard)

• PayPal

All payments are processed through secure and encrypted payment systems.

Questions

If you have any questions regarding your order or shipping, feel free to contact us:

hello@kramakrama.com

Privacy Policy

Introduction

This Privacy Policy explains how Oh My Krama collects, uses and protects personal information when you visit or make a purchase on kramakrama.com.

Information We Collect

When you visit the Website, we may automatically collect:

• IP address

• browser type

• device information

• pages visited.

When you place an order we collect:

• name

• address

• email

• phone number

• payment information.

Use of Data

We use this information to:

• process orders

• communicate with customers

• improve the Website

• prevent fraud.

Payment Providers

Payments are processed through third-party providers such as PayPal, which handle payment data securely.

Cookies

Our Website uses cookies to enhance the browsing experience and improve functionality.

Users may disable cookies through their browser settings.

Your Rights

You have the right to:

• access your personal data

• request correction

• request deletion.

To exercise these rights, contact us at:

hello@kramakrama.com