Frequently asked questions

Krama Krama Products

Where are our scarfs manufactured?
Each product is manufactured by craft production in Siem Reap (North-west of Cambodia), a few kilometers away from the famous temples of Angkor.

Is the production 100% handmade and 100% ethical?
Yes, we work in partnership with a Cambodian NGO (Non-governmental organization) that guarantees us a completely handmade production and an equitable remuneration for the weavers who are directly trained by the NGO. We regularly go to Siem Reap to see the working conditions of the weavers.

Are the Krama Krama products of good quality?
At Krama Krama, we personally control every scarves and products. However, given that every product is unique, there might be some tiny differences between two products of the same collection. This is one of the perks and charms of handmade production.

How much time does it take to manufacture a cotton scarf?
Fabrication time varies depending on the size of the scarf and the complexity of the motif. Regarding a standard size (170x55cm), the weaver needs upwards of 8 hours for the making of one scarf.

How to maintain my krama?
Visit our webpage dedicated to advices on maintening your Krama scarf.

Contact

How to contact the Krama Krama website?

Via e-mail:
For any every general question, you can contact us via e-mail at: contact (at) kramakrama.com.

How to place an order?

To do so, you only need to create an account (you can also create one when validating your cart) and add one or more products to the cart with the button “Add to cart”. Once your cart is filled, let us guide you by clicking on “Next” to get to the summary of your order.

How can I pay for my order?
You can pay your order through PayPal, the secure payment platform.

Delivery of orders

What are the delivery deadlines?
Delivery is carried out from France, the products are sent on the day of your order if placed before 1:00 p.m. It takes about 4 days to carry out a delivery in Europe and 7 days for the United States.

Are payments secured ?
Yes, we work with PayPal, a globally acknowledged organization for their reliability concerning security with electronic payments.

Who is behind the KramaKrama.com website?
KramaKrama.com is edited by the French company Oh My Krama registered in the Chalon-Sur-Sâone Trade and Companies Register (France).

If you don’t find the answer to your question or if you need further information about our products, don’t hesitate to contact us via e-mail: contact (at) kramakrama.com